The Hardcat Services team are experts in the Hardcat product and have
been specifically trained to assist clients in standardising their asset
management information and translating this data into the Hardcat system.
The configuration process requires extensive product knowledge and an
ability to understand an organizations asset management requirements
thoroughly, to ensure that Hardcat is utilised to its full potential.
Practical, "hands-on" service delivery
Training on the Hardcat application is also conducted to provide a
detailed and thorough understanding of the Hardcat system and its
functionality. Hardcat have specifically designed training sessions in
providing vital practical experience to ensure clients are confident with
the software. The benefits of this prove invaluable as participants are
comfortable and eager to proceed using Hardcat following the training
without any further assistance.
Ongoing services to ensure ongoing success
Although Configuration and Training is a standard service for all new
systems, it is common for clients to return to Hardcat requesting
additional services. Over time it is likely that an organization's asset
management requirements will change. Clients have the ability to modify
Hardcat to suit their changing requirements, however it is beneficial to
allow an experienced Hardcat consultant to conduct this exercise. This
will provide valuable advice and direction along the way to ensure that
all requirements and functionality is met. Additional training can also
be requested to refresh product knowledge and train new employees.